Last updated: 23 September 2026. This is a new store and this policy will be reviewed as CAARDZ’s operations develop.
Your right to cancel (UK consumers)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days, without giving a reason. For goods, this period runs from the day you (or someone you nominate) receives the goods. You do not need to give a reason for cancelling.
How to cancel
To cancel, email support@caardz.com with your order number. You can also use our Contact page. There’s no required form — a clear statement that you wish to cancel is enough.
Returning goods
Where applicable, you must return goods to us within 14 days of telling us you wish to cancel. You are responsible for the cost of return postage unless the item is faulty or not as described. We may reduce your refund to reflect any loss in value caused by unnecessary handling.
Refunds
We will refund you within 14 days of receiving the returned goods (or evidence you’ve sent them back), or within 14 days of your cancellation notice for services and digital products. Refunds are made to your original payment method.
Digital products
Because digital guides are delivered instantly, your right to cancel ends once you begin the download, provided you were shown and agreed to this at checkout. If you haven’t yet downloaded a digital product, you can still cancel within 14 days for a full refund.
Faulty or damaged items
If an item arrives faulty, damaged, or not as described, contact support@caardz.com with your order number and photos where possible, and we will arrange a replacement or refund at no cost to you.